Problem Solving/Cycle for Dummies : System Error (Case Study)

March 18, 2011

Problem (via email);

Dear Whole World and Universe,

The system developed by XX team is NOT WORKING. This is not acceptable!! This is so not professional. Bla bla bla bla lorem impsum bla bla bla lorem impsum bla bla bla lorem impsum.... (1000 patah perkataan)

 

Regards,

User that always right and you cannot deny my words!

 

 

Consequence;

Development team kena bambu kaw kaw. Investigation should begin immediately and finding report must ready by yesterday!

 

 

Finding;

"User that always right and you cannot deny my words!" types a wrong URL. What?

 

 

Solution;

Change mouse, keyboard and increase the user's salary because cannot copy and paste URL from email as it is. Oh! No apologize is needed. User just need to send an email to programmer saying the system is now working fine.



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Sedih kan? Tak caya? Cuba la jadi programmer.

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